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Success Every Day Developing IT Support Helpdesk Skills

Successful programs like yours use TestOut to consistently deliver more effective learning, hands-on experience, and exam preparation in a simple and powerful way. Through easy-to-use technology, PC Pro helps students progress towards certifications, advanced courses, and employment. PC Pro is our most popular course because it prepares for two exams.

TestOut Courseware = Expert Training+ Skills Practice + Certification Prep
Find out why it has the best tools to increase your MOS pass rates.
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Courseware Included
Icon: TestOut Office Pro
TestOut Office Pro
Essentials in Computer, Internet, Word, Excel, PowerPoint, Access, and Outlook.
Prepares For
  • TestOut Pro Certified: Microsoft Office Essentials
  • Word Associate 365
  • Excel Associate 365
  • PowerPoint Associate 365 (MO-310)
TestOut Pro Certified: Microsoft Excel® Course Icon
TestOut Pro Certified: Microsoft Excel®
This courseware trains
on associate to expert
Excel skills.
Prepares For
  • TestOut Pro Certified: Microsoft Excel® Advanced
  • Excel Associate 365
  • Excel Expert 2019
Icon: TestOut Pro Certified: Microsoft Word®
TestOut Pro Certified: Microsoft Word®
This courseware trains
on associate to expert
Word skills.
Prepares For
  • TestOut Pro Certified: Microsoft Word® Advanced
  • Word Associate 365
  • Word Expert 2019
Key Topics Covered
Teach with interactive videos, fact sheets, lab simulations, and assessments.
Data and File
IT Support
Cloud and
Planning and

View Course Outline
Instantly Give Hands-On Experience

111 labs on key technologies, such as:

  • Create, Resolve, and Close Helpdesk Tickets
  • Troubleshoot a Malfunctioning Computer
  • Create a Home Office Network
  • Manage Mobile Devices
  • Create Virtual Machines and Hard Disks
  • Configure Remote Services

PC Pro

Hands-on Practice


Powerful lab simulations truly replicate the IT workplace. It's kind of like an internship.

Multiple OS and
Hardware Components


Give a wide-range of lab experiences with multiple OS, hardware, and software.

Interactive Work


Up-to-date simulated hardware and software interact with each other, like in the real world.

Lab Sandbox and
Capstone Exercises


Experiment with the functionality of all labs and showcase valuable skills.

CompTIA A+
Exam Preparation


Training and practice exams come together in this effective certification training solution.

Pro Certification


Our certification exam helps students show what they can do, not just what they know.

All course resources are together on our learning platform, LabSim.
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PC Pro
Full-Featured Online Learning and Certification Courseware
TestOut Pro Course Benefits for Educators
For Educators
Everything you need to start teaching today
  • Access thousands of dollars worth of simulated PC hardware & software
  • Robust prep tools for certification exams
  • Customizable exams & reporting
  • Student learning activity tracking & progress reporting
  • Adaptable, all-in-one solution, ready to go
  • Fast setup, training, & LMS integration
  • Maps to industry exams and state standards with lesson & pacing plans
  • No extra textbooks, physical labs, resources, or downloads required
TestOut Pro Course Benefits for Students
For Students
Boost grades, certify skills, and leap into IT careers
  • Multi-format training resources adaptable to their learning style
  • Abundant hands-on lab experiences that use industry job scenarios
  • Self-graded labs, exams, and certification practice exams with instant feedback
  • Includes TestOut's 100% performance-based certification voucher
  • Courseware access anywhere, anytime
  • Works on PC, Mac, & Chromebook
  • Shareable digital certification badge
Course Specifications
Course Specifications
  • Lab simulations: 111
  • Video lessons: 164
  • Demonstrations: 167
  • Text lessons: 203
  • Section quizzes: 129
  • Capstone exercises: 7
  • Lab sandbox: 1
  • Certification practice exams: 3
  • Exam voucher for TestOut’s 100% performance-based certification exam: 1
  • 18-month access with student support

When you adopt this course, you get ALL of TestOut.

We know successful teachers make successful students. That's why we've included so many customer success and implementation services.

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IT Educators Are Excited About
TestOut PC Pro

"I love the TestOut Products we use for our students. We are preparing the students in our program for their CompTIA A+ and Network+ certifications. I feel that when they use the TestOut labs, it prepares them for the simulations they may see on a CompTIA cert test. I love that we use it as a complement to our books, but the product does not need an additional book to be effective."

"The TestOut support group is amazing and always responds to our requests in a timely manner. The product is dynamic. It changes to keep up with the needs and changes of a product."

Donna Davis - Instructor
Donna Davis - Education Supervisor
at Porter and Chester Institute

“PC Pro is one of the courses that I use from TestOut. I use this course as my beginning core course for my program. As the first-year students come into the program, I take them through the PC Pro course. After taking this course, the students can choose the next program that they would like to take. PC Pro is a great foundational course because it provides a nice overview, or snapshot of the other courses in one course. Since it covers a little bit of everything, it's a great starting point. I supplement the course with many hands-on labs (some from the course and some that I create) to help them learn. Each of the TestOut courses helps each one of my students prepare for future courses and certifications in the IT industry.”

Mary Worley - Instructor
Mary Worley, AAS, BA, MS - Computer Technology Instructor
at Whiteside Area Career Center

“I love using PC Pro because students can work at their own pace through each chapter.  The simulations give students a safe place to practice hands-on activities (they can’t break anything) before they work with actual equipment, operating systems, etc. in the classroom. I love how it integrates with Canvas. It has definitely made remote teaching easier for both me and my students. I’ve been using it for years (I’ve been teaching for twenty) and have never thought about using anything else.”

Melanie Dean - Instructor
Melanie Dean - Information Technology Instructor
at Fayette County Career & Technical Institute

TestOut IT Pathway
No matter your students' IT career goals, TestOut has courseware to help them achieve their dreams.
IT Fundamentals Pro
PC Pro
Network Pro
Client Pro
PC Pro
Network Pro
Linux Pro
Routing and Switching Pro
PC Pro
Network Pro
Security Pro
CyberDefense Pro
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Microsoft, MCA, Office, Excel, Word, and Windows are the trademarks of Microsoft. Cisco and CCNA are the trademarks of Cisco. Certified Ethical Hacker and CEH are the trademarks of the EC-Council. Neither TestOut nor CompTIA have any affiliation with any of these companies, and the products and services advertised herein are not endorsed by any of them.