Bookstore Policy

LabSim Bookstore Return Policy

Effective January 1, 2024

Bookstores may purchase TestOut LabSim courseware at the educational discount price. Return requests may be made up to 30 days from date of purchase if the following conditions are met:

1.   Full return of all product on order, no partial returns.
2.   Activation codes are unused and unactivated.
3.   Purchase was made within the past 30 days.

Any bookstore needing to return unused activation codes must submit a return request, including the list of unused activation codes in order to obtain a valid Return Merchandise Authorization (RMA) number.

As a reminder, our activation codes do not expire. Once redeemed, your learners have access to the content for 12 months.

Instructions for Returns
  • Submit a ticket at including the following information:
    • A list of the unused activation codes.
    • The respective Invoice or Order number (located on the activation card) for each code.
    • An explanation of why the codes are being returned.
  • We will verify that the codes are unused and purchased within 30 days, and provide a Return Merchandise Authorization (RMA) number for the return
  • The bookstore will provide a Chargeback or Return number upon receipt of the RMA.
  • After the return has been processed, a credit will be applied to the customer’s account.
Typically, RMA authorizations are completed within two weeks.
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