PC Pro

Certification Objectives
TestOut 
PC Pro
 Certification Objectives

Hardware

Select and install PC components

  • Install and connect a power supply
  • Install and connect a motherboard
  • Install a CPU and CPU fan
  • Install memory modules
  • Select and install expansion cards

Configure hardware components

  • Configure boot options
  • Configure BIOS/UEFI settings
  • Implement firmware updates

Install and configure storage

  • Install internal and external storage devices
  • Configure and manage storage
  • Implement a RAID solution
  • Perform disk maintenance

Install and configure a printer

  • Select and install a printer
  • Configure printer properties
  • Configure network printing
  • Manage printing

Configure networking devices

  • Install and configure wired and wireless network adapters and cables
  • Install and configure Internet connection devices

Manage mobile devices

  • Install basic hardware components on laptop computers
  • Configure mobile device connectivity
  • Use common mobile device features

Software

Install, update, and configure an operating system

  • Install, update, and configure Windows
  • Install, update, and configure macOS
  • Install, update, and configure Linux
  • Manage device drivers
  • Configure and optimize video adapter settings
  • Manage audio device settings
  • Configure local users and groups

Use operating system features and utilities

  • Use Windows features and command line utilities
  • Use core macOS or iOS features
  • ‘Use common Linux command line utilities
  • Manage applications and processes
  • Configure power options and settings

Manage file systems

  • Manage files and folders
  • Configure file access permissions
  • Share and secure files and folders

Configure PC networking

  • Configure client IP addressing, DNS, and DHCP
  • Configure Windows workgroup or domain settings
  • Configure wired and wireless networking for a SOHO
  • Use network utilities
  • Configure network drive mappings

Implement disaster prevention and recovery methods

  • Implement image-level backup and recovery
  • Implement file-level backup and recovery
  • Install surge protection and a UPS

Implement remote access

  • Configure Remote Desktop Connection
  • Configure a VPN connection

Configure virtualization

  • Enable hardware virtualization in BIOS/UEFI
  • Install and configure a hypervisor
  • Install and configure a virtual machine
  • Create and add virtual hard disks

Security

Implement tools to detect, remove, and prevent malware

  • Install and configure anti-virus and anti-malware utilities
  • Restore a PC or mobile device
  • Recover files corrupted by malware
  • Configure operating system updates

Implement mobile device security

  • Implement access control and authentication
  • Implement device encryption
  • Implement device location
  • Implement remote wipe capabilities

Implement security best practices

  • Enforce password settings
  • Require a screen saver password
  • Manage Linux passwords
  • Implement drive encryption
  • Configure a firewall
  • Use a proxy server
  • Configure BIOS/UEFI security settings

Troubleshooting

Troubleshoot hardware components

  • Troubleshoot system startup
  • Troubleshoot system power
  • Troubleshoot CPU installation
  • Troubleshoot system memory
  • Troubleshoot storage devices
  • Troubleshoot malfunctioning systems
  • Troubleshoot mobile devices
  • Troubleshoot printer issues

Troubleshoot software components

  • Troubleshoot common issues
  • Apply common solutions

Troubleshoot networking

  • Troubleshoot a network connection
  • Use networking utilities to view, test, and troubleshoot network configuration, communication, and connectivity issues

Configure ticketing system settings

  • Create a help ticket
  • Close a help ticket
  • Configure ticketing system settings

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