Hardware
Select and install PC components
- Install and connect a power supply
- Install and connect a motherboard
- Install a CPU and CPU fan
- Install memory modules
- Select and install expansion cards
Configure hardware components
- Configure boot options
- Configure BIOS/UEFI settings
- Implement firmware updates
Install and configure storage
- Install internal and external storage devices
- Configure and manage storage
- Implement a RAID solution
- Perform disk maintenance
Install and configure a printer
- Select and install a printer
- Configure printer properties
- Configure network printing
- Manage printing
Configure networking devices
- Install and configure wired and wireless network adapters and cables
- Install and configure Internet connection devices
Manage mobile devices
- Install basic hardware components on laptop computers
- Configure mobile device connectivity
- Use common mobile device features
Software
Install, update, and configure an operating system
- Install, update, and configure Windows
- Install, update, and configure macOS
- Install, update, and configure Linux
- Manage device drivers
- Configure and optimize video adapter settings
- Manage audio device settings
- Configure local users and groups
Use operating system features and utilities
- Use Windows features and command line utilities
- Use core macOS or iOS features
- ‘Use common Linux command line utilities
- Manage applications and processes
- Configure power options and settings
Manage file systems
- Manage files and folders
- Configure file access permissions
- Share and secure files and folders
Configure PC networking
- Configure client IP addressing, DNS, and DHCP
- Configure Windows workgroup or domain settings
- Configure wired and wireless networking for a SOHO
- Use network utilities
- Configure network drive mappings
Implement disaster prevention and recovery methods
- Implement image-level backup and recovery
- Implement file-level backup and recovery
- Install surge protection and a UPS
Implement remote access
- Configure Remote Desktop Connection
- Configure a VPN connection
Configure virtualization
- Enable hardware virtualization in BIOS/UEFI
- Install and configure a hypervisor
- Install and configure a virtual machine
- Create and add virtual hard disks
Security
Implement tools to detect, remove, and prevent malware
- Install and configure anti-virus and anti-malware utilities
- Restore a PC or mobile device
- Recover files corrupted by malware
- Configure operating system updates
Implement mobile device security
- Implement access control and authentication
- Implement device encryption
- Implement device location
- Implement remote wipe capabilities
Implement security best practices
- Enforce password settings
- Require a screen saver password
- Manage Linux passwords
- Implement drive encryption
- Configure a firewall
- Use a proxy server
- Configure BIOS/UEFI security settings
Troubleshooting
Troubleshoot hardware components
- Troubleshoot system startup
- Troubleshoot system power
- Troubleshoot CPU installation
- Troubleshoot system memory
- Troubleshoot storage devices
- Troubleshoot malfunctioning systems
- Troubleshoot mobile devices
- Troubleshoot printer issues
Troubleshoot software components
- Troubleshoot common issues
- Apply common solutions
Troubleshoot networking
- Troubleshoot a network connection
- Use networking utilities to view, test, and troubleshoot network configuration, communication, and connectivity issues
Configure ticketing system settings
- Create a help ticket
- Close a help ticket
- Configure ticketing system settings
